Terms of Service — The Secret I
Last updated: 26 September 2026
1. About these Terms
These Terms of Service ("Terms") govern your use of thesecreti.in and its services ("the Platform"), operated by Avibhaktam Solutions (OPC) Private Limited (CIN U47912KA2024OPC182492), E503, Rohan Iksha, Bhoganhalli, Bengaluru, Karnataka 560103 ("we", "us").
By creating an account, booking a session, or using the AI guide, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Platform.
2. Definitions
- Member — someone who uses the Platform to find and book a Mentor.
- Mentor (also called Coach) — an independent professional approved to offer sessions on the Platform.
- Session — a one-on-one video session between a Member and a Mentor, booked on the Platform.
- Package — a bundle of Sessions with one Mentor, bought together.
- AI guide — the chat assistant on the Platform.
- Content — anything created, uploaded, sent or shared on the Platform: messages, files, reviews, comments, profile text, photos, videos and session recordings.
3. Who can use the Platform
- You must be 18 or older, or aged 13–17 with the verifiable consent of a parent or lawful guardian, who accepts these Terms on your behalf and is responsible for your use of the Platform.
- Nobody under 13 may use the Platform.
- You must give accurate information and keep it up to date.
4. Your account
Keep your password confidential. You are responsible for activity on your account. Tell us at once at support@thesecreti.in if you think someone else has used it. One person, one account.
5. What the Platform is — and is not
We are a marketplace. We connect Members with independent Mentors, take bookings and payments, and provide video sessions and messaging. Mentors are not our employees; each is responsible for the guidance they give. We check and approve Mentors before they can be booked, but we don't guarantee any particular result from a Session.
Coaching is not therapy, medical care or professional advice. Sessions and the AI guide offer reflection and guidance grounded in Indian scripture and modern neuroscience. They are not a substitute for a doctor, psychiatrist, psychologist, counsellor, lawyer or financial adviser, and Mentors do not diagnose or treat any condition.
If you are in crisis or thinking about harming yourself, please get help now: call 112 (emergency) or Tele-MANAS 14416 (national mental health helpline, free, 24×7).
Scripture-based content — including our blog, Mentors' guidance and the AI guide — is interpretive, spiritual and educational. It reflects the views of its author and is shared with respect for all traditions.
6. The AI guide
The AI guide's replies are generated by artificial intelligence. They may be inaccurate or incomplete, and they are not advice from us or from any Mentor. The Mentors it suggests are chosen automatically from what you tell it; it's a starting point, not an endorsement. Prices, availability and policies shown on booking pages take precedence over anything the guide says.
7. Chats, recordings and safety monitoring
- All chats on the Platform are stored and may be monitored for safety. This covers conversations with the AI guide and between Members and Mentors, including files shared in them. Automated tools and authorised staff may review them to protect users, investigate reports, enforce these Terms and resolve disputes. See Privacy Policy §6.1.
- Video sessions are recorded by default, as described in Privacy Policy §6.2. By booking, you agree to your Session being recorded for safety, dispute resolution and quality review. Using your recordings for Mentor training or AI is separate and optional — you choose when booking and can change your mind later. We will ask separately before using any recording for marketing.
- Don't record Sessions yourself. Neither Members nor Mentors may record, screenshot or share a Session, or the other person's messages, without the other person's written consent.
- Keep sensitive details out of chats. Don't share bank or card details, ID numbers, passwords or other sensitive personal information in any message.
8. Content
Your Content stays yours. You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display and process your Content so we can run the Platform — for example, showing your review on a Mentor's profile or delivering your message. Uses of session recordings beyond that are covered by §7 and our Privacy Policy. The licence ends when your Content is deleted, except where we must keep it (Privacy Policy §11).
Mentors additionally license us to display their profile, photo, intro video and specialties on the Platform and in our promotion of it.
You're responsible for what you post. You must have the right to share it, and it must not break §13.
Our content — the Platform's design, the "The Secret I" name and logo, our blog articles and the AI guide — belongs to us or our licensors. You may not copy or reuse it beyond personal, non-commercial reading without permission.
Taking content down. We may remove any Content that breaks these Terms or the law. To report Content, contact the Grievance Officer (§19).
9. Rules for Mentors
In addition to their Mentor Agreement, Mentors must:
- not share their own personal contact details with Members — phone number, personal email, social media handles, address, or UPI/bank details;
- not ask Members for their contact details or to communicate, book or pay outside the Platform;
- keep all scheduling, messaging, sessions and payments on the Platform;
- keep everything a Member shares confidential, and never disclose a Member's personal information to anyone, except where required by law or to protect someone from serious harm (in which case they must tell us);
- stay within their competence and refer a Member to appropriate professional help when something is beyond coaching; and
- only accept Members within the audience age range they have set, and follow the additional safeguards for Members under 18 that we publish.
Breaking these rules can lead to suspension or removal (§14).
10. Bookings, prices and payments
- Prices are shown on each Mentor's page. GST at 18% is added to the session fee at checkout, and the total is shown before you pay.
- Payments are processed by Razorpay. You enter your card, UPI or bank details on Razorpay's secure form; we never see or store them. Your name, email and phone number are passed to Razorpay to pre-fill that form (see Privacy Policy §5).
- A Session is confirmed only once payment succeeds. You will receive a confirmation email with the video link. Video sessions run on Zoho Meeting, and confirmations are emailed via Zoho ZeptoMail.
- Sessions must be booked at least 2 hours in advance.
- Packages are valid for 90 days from purchase. Sessions not booked within that time expire and are not refunded. Please check the expiry date — it is shown before you pay and on your My Packages page.
- Free trial sessions, where a Mentor offers one, need no payment.
- Mentors are paid through Razorpay after a Session is delivered. Mentor payouts, commission and KYC are governed by the Mentor Agreement.
11. Cancellations and refunds
Single sessions
| When you cancel | Refund |
|---|---|
| More than 48 hours before the Session | Full session fee refunded |
| 48 hours or less before the Session | 90% of the session fee refunded; 10% kept as a late-cancellation fee |
Packages — if you cancel a Package, we deduct the Sessions you've already used, plus one Session as a cancellation fee, each charged at the Mentor's standard single-session price at the time you bought the Package (not the discounted Package rate), and refund the rest of what you paid. All upcoming Sessions in the Package are cancelled.
GST is not refundable in any of these cases.
If a Mentor cancels or doesn't attend, you get a full refund, excluding GST, or a free reschedule — your choice.
If you don't attend a Session without cancelling, no refund is given.
Refunds go back to your original payment method through Razorpay, usually within 5–7 working days of the cancellation.
12. Reviews
Only Members who have completed a Session with a Mentor may review them. Reviews must be honest, based on your own experience, and must not include anyone's personal information. We may remove reviews that break these Terms, but we don't remove a review just because it's negative. Mentors must not offer anything in exchange for a review.
13. What you must not do
Don't:
- harass, threaten, abuse, or discriminate against anyone;
- share content that is unlawful, obscene, defamatory, hateful, or that infringes someone else's rights;
- impersonate anyone, or create false accounts or reviews;
- share another person's personal information without their consent;
- try to take bookings or payments off the Platform;
- use the AI guide or Platform to generate spam, or scrape, overload, probe or attack the Platform;
- upload malware; or
- use the Platform for anything illegal.
14. Suspension and termination
You can close your account at any time by emailing support@thesecreti.in. We may suspend or close an account, or remove a Mentor, if they break these Terms, act unsafely, or we are required to by law. If we close a Member's account for reasons other than their own breach, we will refund any Sessions already paid for but not yet delivered.
15. Disclaimers
The Platform is provided "as is". We work to keep it available and accurate, but we don't promise it will always be uninterrupted or error-free. Nothing in these Terms limits rights you have under consumer protection law that cannot be excluded.
16. Limitation of liability
To the extent the law allows, our total liability to you for any claim relating to the Platform is limited to the fees you have paid for Sessions that have not yet been delivered. We are not liable for indirect or consequential losses, or for the advice or conduct of any Mentor. Nothing here limits liability for fraud, or for death or personal injury caused by our negligence.
17. Indemnity
You agree to compensate us for losses caused by your breach of these Terms or your misuse of the Platform, including claims by others arising from Content you posted.
18. Governing law and disputes
These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to your rights under consumer protection law. Please contact us first — most problems can be sorted out quickly.
19. Grievance Officer
In line with the Information Technology Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020:
Indraneel P, Co-founder E503, Rohan Iksha, Bhoganhalli, Bengaluru, Karnataka 560103 Email: indraneel.p@thesecreti.in
We will acknowledge complaints within 24 hours and resolve them within 15 days.
20. Changes and contact
We may update these Terms. We will give you notice of significant changes before they take effect; continuing to use the Platform after that means you accept them.
Questions: support@thesecreti.in